Customer Service Management
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#1
Ohio University-Main Campus
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Bellevue University
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About Customer Service Management
Customer Service Management programs prepare individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
While Customer Service Management offers degrees up to the Associates degree, most students study towards a Bachelors degree. Students major in Customer Service Management all around the US, though the major at the Bachelors degree level sees the most graduates in Ohio. The average starting salary for an undergraduate degree in Customer Service Management is $39,500.
Popularity of Customer Service Management Degrees in the U.S.
This heat map represents the states that have the highest percent of Customer Service Management degrees compared to all other degrees awarded in that state.
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Careers
Some top careers related to Customer Service Management, include Administrative Services Managers, which are in high demand. Yet there are positions that pay more, such as Administrative Services Managers. The most in-demand position for Customer Service Management majors is First-Line Supervisors of Office and Administrative Support Workers.
Top Paying Careers
These are the highest paying careers for Customer Service Management majors.
Most In-Demand Careers
These are the careers in highest demand for Customer Service Management majors.
Student Demographics
Total Students
13
Female Students
7 (53%)
Male Students
6 (46%)
White (10, 77%)
Hispanic or Latino (2, 15%)
Black or African American (1, 8%)
Asian (0, <1%)
American Indian or Alaska Native (0, <1%)
Native Hawaiian or Other Pacific Islander (0, <1%)
Two or more races (0, <1%)
U.S. Nonresident (0, <1%)
Race/ethnicity unknown (0, <1%)
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