Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Applications Analyst, Computer Specialist, Computer Support Specialist, Computer Tech (Computer Technician), Desktop Support Analyst, Desktop Support Engineer, Desktop Support Specialist, Desktop Support Technician (Desktop Support Tech), Help Desk Analyst, Help Desk Coordinator, Help Desk Tech (Help Desk Technician), IS Tech (Information Systems Technician), IT Analyst (Information Technology Analyst), IT Generalist (Information Technology Generalist), IT Specialist (Information Technology Specialist), IT Support Analyst (Information Technology Support Analyst), IT Support Specialist (Information Technology Support Specialist), IT Tech (Information Technology Technician), PC Consultant (Personal Computer Consultant), PC Specialist (Personal Computer Specialist), PC Support Tech (Personal Computer Support Technician), PC Tech (Personal Computer Technician), Support Specialist, Technical Support Representative (Technical Support Rep), Technical Support Specialist, User Support Specialist
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Career data: O*NET 28.3 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA
Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics