Correspondence Clerks

People in this career often have these skills:

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

People in this career often know a lot about:

• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Near Vision - The ability to see details at close range (within a few feet of the observer).

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

• Provide information to coworkers.
• Prepare cash for deposit or disbursement.
• Maintain operational records.
• Read materials to determine needed actions.
• Check data for recording errors.

• Compile data or documentation.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Prepare business correspondence.
• Obtain written authorization to perform activities.
• Package objects for shipping.
• Explain regulations, policies, or procedures.
• Proofread documents, records, or other files to ensure accuracy.
• Calculate costs of goods or services.
• Route mail to correct destinations.
• Confer with coworkers to coordinate work activities.
• Prepare outgoing mail.

• Bill and Account Collectors

• Payroll and Timekeeping Clerks

• Insurance Claims and Policy Processing Clerks

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

• Credit Authorizers, Checkers, and Clerks

• Office Clerks, General

• Billing and Posting Clerks

• Medical Secretaries and Administrative Assistants

• Receptionists and Information Clerks