Counter and Rental Clerks

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Calculate costs of goods or services.
• Process sales or other transactions.
• Take product orders from customers.
• Explain financial information to customers.
• Explain technical product or service information to customers.

• Advise customers on the use of products or services.
• Gather customer or product information to determine customer needs.
• Greet customers, patrons, or visitors.
• Answer customer questions about goods or services.
• Examine condition of property or products.
• Prepare sales or other contracts.
• Sell products or services.
• Maintain records of sales or other business transactions.
• Set up merchandise displays.
• Recommend products or services to customers.
• Arrange services or reservations for patrons.

• Cashiers

• Retail Salespersons

• Hotel, Motel, and Resort Desk Clerks

• Fast Food and Counter Workers

• Stockers and Order Fillers

• Tellers

• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

• Amusement and Recreation Attendants

• Cooks, Fast Food

• Waiters and Waitresses