First-Line Supervisors of Housekeeping and Janitorial Workers

People in this career often have these skills:

• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

People in this career often do these activities:

• Supervise maintenance workers.
• Select equipment, materials, or supplies for cleaning or maintenance activities.
• Confer with coworkers to coordinate maintenance or cleaning activities.
• Inspect work to ensure standards are met.
• Clean facilities or sites.

• Plan employee work schedules.
• Establish work standards.
• Inspect buildings or grounds to determine condition.
• Inventory materials or equipment.
• Distribute supplies to workers.
• Determine resource needs.
• Maintain equipment or systems to ensure proper functioning.
• Document work hours or activities.
• Arrange maintenance activities.
• Recommend changes or corrective procedures.
• Investigate work related complaints to determine corrective actions.
• Instruct staff in work policies or procedures.
• Estimate maintenance service requirements or costs.
• Evaluate current or prospective maintenance employees.
• Recommend organizational process or policy changes.
• Remove snow.

• First-Line Supervisors of Food Preparation and Serving Workers

• First-Line Supervisors of Retail Sales Workers

• First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers

• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

• First-Line Supervisors of Production and Operating Workers

• Aircraft Cargo Handling Supervisors

• Shipping, Receiving, and Inventory Clerks

• Segmental Pavers

• Chefs and Head Cooks

• Office Machine Operators, Except Computer