First-Line Supervisors of Personal Service Workers

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

• Coordination - Adjusting actions in relation to others' actions.
• Time Management - Managing one's own time and the time of others.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people.
• Instructing - Teaching others how to do something.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.

• Speech Recognition - The ability to identify and understand the speech of another person.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Assign duties or work schedules to employees.
• Evaluate employee performance.
• Explain regulations, policies, or procedures.
• Train service staff.
• Resolve customer complaints or problems.

• Perform human resources activities.
• Inspect facilities.
• Inspect equipment to ensure proper functioning.
• Maintain knowledge of business operations.
• Order materials, supplies, or equipment.
• Promote products, services, or programs.
• Maintain professional knowledge or certifications.

• Residential Advisors

• Social and Human Service Assistants

• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

• Morticians, Undertakers, and Funeral Arrangers

• General and Operations Managers

• Recreational Therapists

• Gambling Managers

• First-Line Supervisors of Office and Administrative Support Workers

• Food Service Managers

• Recreation Workers