Flight Attendants

People in this career often have these skills:

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Service Orientation - Actively looking for ways to help people.

• Coordination - Adjusting actions in relation to others' actions.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

People in this career often do these activities:

• Inspect aircraft or aircraft components.
• Provide transportation information to passengers or customers.
• Monitor patron activities to identify problems or potential problems.
• Monitor activities of individuals to ensure safety or compliance with rules.
• Maintain surveillance of individuals or establishments.

• Assist others during emergencies.
• Provide first aid or rescue assistance in emergencies.
• Resolve issues affecting transportation operations.
• Receive information or instructions for performing work assignments.
• Assist customers to ensure comfort or safety.
• Monitor availability of equipment or supplies.
• Record operational details of travel.
• Assist passengers during vehicle boarding.
• Inspect facilities to ensure compliance with safety, quality, or service standards.
• Clean vehicles or vehicle components.
• Operate communications equipment or systems.
• Collect fares or payment from customers.
• Verify information or specifications.
• Sell products or services.

• Passenger Attendants

• Ambulance Drivers and Attendants, Except Emergency Medical Technicians

• Occupational Therapy Aides

• Transportation Security Screeners

• Psychiatric Aides

• Baggage Porters and Bellhops

• Physical Therapist Aides

• Animal Control Workers

• Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers

• Personal Care Aides