Funeral Home Managers

People in this career often have these skills:

• Service Orientation - Actively looking for ways to help people.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management - Managing one's own time and the time of others.
• Coordination - Adjusting actions in relation to others' actions.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Persuasion - Persuading others to change their minds or behavior.
• Negotiation - Bringing others together and trying to reconcile differences.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

• Speech Clarity - The ability to speak clearly so others can understand you.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Speech Recognition - The ability to identify and understand the speech of another person.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

People in this career often do these activities:

• Advise customers on technical or procedural issues.
• Supervise employees.
• Schedule activities or facility use.
• Promote products, services, or programs.
• Monitor organizational compliance with regulations.

• Provide counsel, comfort, or encouragement to individuals or families.
• Negotiate sales or lease agreements for products or services.
• Resolve customer complaints or problems.
• Implement organizational process or policy changes.
• Develop operating strategies, plans, or procedures.
• Direct facility maintenance or repair activities.
• Prepare staff schedules or work assignments.
• Develop organizational goals or objectives.
• Communicate organizational policies and procedures.
• Maintain operational records.
• Prepare reports related to compliance matters.
• Monitor performance of organizational members or partners.
• Determine pricing or monetary policies.
• Interview employees, customers, or others to collect information.
• Hire personnel.
• Analyze data to inform operational decisions or activities.
• Analyze financial records to improve efficiency.
• Evaluate capabilities or training needs.
• Establish interpersonal business relationships to facilitate work activities.
• Develop marketing plans or strategies.
• Analyze market research data.