Gambling Managers

People in this career often have these skills:

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.
• Service Orientation - Actively looking for ways to help people.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management - Managing one's own time and the time of others.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Persuasion - Persuading others to change their minds or behavior.
• Instructing - Teaching others how to do something.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Far Vision - The ability to see details at a distance.

People in this career often do these activities:

• Resolve customer complaints or problems.
• Enforce rules or regulations.
• Coordinate enforcement of laws or regulations.
• Monitor activities of individuals to ensure safety or compliance with rules.
• Monitor flow of cash or other resources.

• Determine pricing or monetary policies.
• Communicate organizational policies and procedures.
• Maintain personnel records.
• Prepare staff schedules or work assignments.
• Monitor resources.
• Compile operational data.
• Maintain knowledge of current developments in area of expertise.
• Evaluate employee performance.
• Conduct employee training programs.
• Conduct financial or regulatory audits.
• Promote products, services, or programs.
• Collect payments for goods or services.
• Interview employees, customers, or others to collect information.
• Hire personnel.
• Manage guest services.
• Signal others to coordinate work activities.
• Develop organizational policies or programs.

• First-Line Supervisors of Office and Administrative Support Workers

• Administrative Services Managers

• First-Line Supervisors of Gambling Services Workers

• General and Operations Managers

• First-Line Supervisors of Retail Sales Workers

• Residential Advisors

• Lodging Managers

• First-Line Supervisors of Personal Service Workers

• First-Line Supervisors of Material-Moving Machine and Vehicle Operators

• First-Line Supervisors of Non-Retail Sales Workers