Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

• Present food or beverage information or menus to customers.
• Assist customers with seating arrangements.
• Provide customers with general information or assistance.
• Operate cash registers.
• Process customer bills or payments.

• Communicate with customers to resolve complaints or ensure satisfaction.
• Package food or supplies.
• Take customer orders.
• Communicate dining or order details to kitchen personnel.
• Coordinate activities of food service staff.
• Schedule dining reservations.
• Inspect facilities, equipment or supplies to ensure conformance to standards.
• Train food preparation or food service personnel.
• Perform human resources activities.
• Record operational or production data.
• Assist chefs or caterers with food or drink preparation.
• Plan special events.
• Manage food service operations or parts of operations.
• Order materials, supplies, or equipment.
• Plan menu options.

• Waiters and Waitresses

• Cashiers

• Fast Food and Counter Workers

• Ushers, Lobby Attendants, and Ticket Takers

• Cooks, Fast Food

• Stockers and Order Fillers

• Dining Room and Cafeteria Attendants and Bartender Helpers

• Food Servers, Nonrestaurant

• Locker Room, Coatroom, and Dressing Room Attendants