Office Clerks, General

People in this career often have these skills:

• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.

People in this career often know a lot about:

• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Near Vision - The ability to see details at close range (within a few feet of the observer).

• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

• Operate office equipment.
• Answer telephones to direct calls or provide information.
• Confer with coworkers to coordinate work activities.
• Respond to customer problems or complaints.
• Prepare cash for deposit or disbursement.

• Execute sales or other financial transactions.
• Collect deposits, payments or fees.
• Send information, materials or documentation.
• Maintain inventory records.
• Compile data or documentation.
• File documents or records.
• Search files, databases or reference materials to obtain needed information.
• Sort mail.
• Distribute incoming mail.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Check data for recording errors.
• Proofread documents, records, or other files to ensure accuracy.
• Schedule appointments.
• Prepare employee work schedules.
• Supervise clerical or administrative personnel.
• Transcribe spoken or written information.
• Record information from meetings or other formal proceedings.
• Monitor inventories of products or materials.
• Provide information to coworkers.
• Train personnel.
• Calculate weights, volumes or other characteristics of materials.
• Make travel, accommodations, or entertainment arrangements for others.
• Maintain office equipment in proper operating condition.

• Receptionists and Information Clerks

• Court, Municipal, and License Clerks

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

• Payroll and Timekeeping Clerks

• Word Processors and Typists

• Insurance Claims and Policy Processing Clerks

• Medical Secretaries and Administrative Assistants

• Switchboard Operators, Including Answering Service

• Bill and Account Collectors