Order Clerks

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.

People in this career often do these activities:

• Verify accuracy of financial or transactional data.
• Obtain personal or financial information about customers or applicants.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Discuss goods or services information with customers or patrons.
• Inspect items for damage or defects.

• Respond to customer problems or complaints.
• Monitor inventories of products or materials.
• Inspect shipments to ensure correct order fulfillment.
• Confer with coworkers to coordinate work activities.
• Manage clerical or administrative activities.
• Maintain inventory records.
• Send information, materials or documentation.
• Collect deposits, payments or fees.
• Calculate financial data.
• Compile data or documentation.
• Recommend packing or shipping methods.
• Calculate shipping costs.
• Calculate costs of goods or services.
• Provide notifications to customers or patrons.
• File documents or records.
• Promote products, services, or programs.
• Provide information to coworkers.

• Parts Salespersons

• Weighers, Measurers, Checkers, and Samplers, Recordkeeping

• Receptionists and Information Clerks

• Hotel, Motel, and Resort Desk Clerks

• Tellers

• Postal Service Clerks

• Cargo and Freight Agents

• Switchboard Operators, Including Answering Service

• Production, Planning, and Expediting Clerks

• Office Clerks, General