Postmasters and Mail Superintendents

People in this career often have these skills:

• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.

• Time Management - Managing one's own time and the time of others.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Negotiation - Bringing others together and trying to reconcile differences.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Recognition - The ability to identify and understand the speech of another person.

• Speech Clarity - The ability to speak clearly so others can understand you.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

People in this career often do these activities:

• Prepare staff schedules or work assignments.
• Direct organizational operations, projects, or services.
• Resolve customer complaints or problems.
• Direct administrative or support services.
• Evaluate employee performance.

• Conduct employee training programs.
• Hire personnel.
• Prepare operational progress or status reports.
• Provide basic information to guests, visitors, or clients.
• Negotiate labor disputes.
• Collect payments for goods or services.
• Coordinate with external parties to exchange information.

• First-Line Supervisors of Office and Administrative Support Workers

• Administrative Services Managers

• First-Line Supervisors of Material-Moving Machine and Vehicle Operators

• General and Operations Managers

• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

• Residential Advisors

• First-Line Supervisors of Personal Service Workers

• Lodging Managers

• Wholesale and Retail Buyers, Except Farm Products

• Transportation, Storage, and Distribution Managers