What do they do?
Solicit donations or orders for goods or services over the telephone.
Also known as:
Call Agent, Inside Sales Representative (Inside Sales Rep), Telemarketer, Telemarketing Sales Representative (Telemarketing Sales Rep), Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative (Telesales Rep), Telesales Specialist
No Data Available
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-19.6%
Change
Ranks #50 in job growth rate140Job Openings
Ranks #27 in net job growth
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- High school diploma equivalent (37%)
- Some college, no degree (25%)
- Bachelor's degree (18%)
- Associate's degree (12%)
- Less than high school diploma (7%)
- Master's degree (1%)
- Doctorate or Professional Degree (1%)
Most Popular Majors that prepare Telemarketers
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#1
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Degrees Granted
162
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Female Students
70
-
Male Students
92
-
Median Starting Salary
$48,168
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#2
-
Degrees Granted
143
-
Female Students
93
-
Male Students
50
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Median Starting Salary
$39,100
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#3
-
Degrees Granted
102
-
Female Students
86
-
Male Students
16
-
Median Starting Salary
$48,168
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#4
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Degrees Granted
78
-
Female Students
69
-
Male Students
9
-
Median Starting Salary
$48,168
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People in this career often have these skills:
- Speaking - Talking to others to convey information effectively.
- Persuasion - Persuading others to change their minds or behavior.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation - Actively looking for ways to help people.
People in this career often know a lot about:
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
People in this career often have talent in:
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Speech Recognition - The ability to identify and understand the speech of another person.
People in this career often do these activities:
- Contact current or potential customers to promote products or services.
- Maintain records of customer accounts.
- Explain technical product or service information to customers.
- Answer customer questions about goods or services.
- Develop content for sales presentations or other materials.
- Answer telephones to direct calls or provide information.
- Deliver promotional presentations to current or prospective customers.
- Identify potential customers.
- Schedule appointments with prospective customers.
- Monitor market conditions or trends.
This page includes data from:
Career data: O*NET 28.3 Database
by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA
Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics
Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development
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