Tellers

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Calculate financial data.
• Verify accuracy of financial or transactional data.
• Collect deposits, payments or fees.
• Execute sales or other financial transactions.
• Prepare cash for deposit or disbursement.

• Enter information into databases or software programs.
• Respond to customer problems or complaints.
• Answer telephones to direct calls or provide information.
• Answer customer questions about goods or services.
• Order materials, supplies, or equipment.
• File documents or records.
• Sell products or services.
• Obtain personal or financial information about customers or applicants.
• Type documents.
• Prepare business correspondence.
• Issue documentation or identification to customers or employees.
• Send information, materials or documentation.
• Maintain financial or account records.
• Prepare employee work schedules.
• Interpret financial information for others.
• Calculate costs of goods or services.
• Explain regulations, policies, or procedures.

• Hotel, Motel, and Resort Desk Clerks

• Court, Municipal, and License Clerks

• New Accounts Clerks

• Bill and Account Collectors

• Receptionists and Information Clerks

• Interviewers, Except Eligibility and Loan

• Pharmacy Aides

• Office Clerks, General

• Customer Service Representatives