Word Processors and Typists

People in this career often have these skills:

• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

People in this career often know a lot about:

• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

People in this career often do these activities:

• Sort mail.
• Answer telephones to direct calls or provide information.
• Distribute incoming mail.
• Proofread documents, records, or other files to ensure accuracy.
• Store records or related materials.

• Operate office equipment.
• Operate computers or computerized equipment.
• Type documents.
• Compile data or documentation.
• Calculate financial data.
• Verify accuracy of financial or transactional data.
• Schedule appointments.
• Maintain operational records.
• Format digital documents, data, or images.
• Search files, databases or reference materials to obtain needed information.
• Prepare research or technical reports.
• Enter information into databases or software programs.
• Maintain office equipment in proper operating condition.
• Transcribe spoken or written information.
• Record information from meetings or other formal proceedings.

• Office Clerks, General

• Receptionists and Information Clerks

• Switchboard Operators, Including Answering Service

• Insurance Claims and Policy Processing Clerks

• Payroll and Timekeeping Clerks

• Medical Secretaries and Administrative Assistants

• Data Entry Keyers

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

• Court, Municipal, and License Clerks