What do they do?

Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Also known as:

Online Services Manager

Typical Wages

Wages$0$30K$60K$90K$120K$150KPercentiles10th25thMedian75th90th$44k$59k$79k$106k$140k

Projected Growth Rate

Little to no change

Employment of Business Operations Specialists, All Other is projected to show little or no change from 2022 to 2032.

Projected Employment in OH

No Data Available
Employment2022203235,09035,340
  • 0.7%

    Change

    Ranks #58 in job growth rate
    3,120

    Job Openings

    Ranks #19 in net job growth

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Education Level

Percent of workers in this field with these degrees:

  • Bachelor's degree  (42%)
  • Master's degree  (19%)
  • Some college, no degree  (15%)
  • High school diploma equivalent  (10%)
  • Associate's degree  (9%)
  • Doctorate or Professional Degree  (4%)
  • Less than high school diploma  (1%)

Typical College Majors

Most Popular Majors that prepare Online Merchants

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People in this career often have these skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

People in this career often have talent in:

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

  • Execute sales or other financial transactions.
  • Collect payments for goods or services.
  • Purchase products or services.
  • Correspond with customers to answer questions or resolve complaints.
  • Create marketing materials.
  • Determine the value of goods or services.
  • Calculate data to inform organizational operations.
  • Create images of data, locations, or products.
  • Market products, services, or events.
  • Maintain data in information systems or databases.
  • Identify strategic business investment opportunities.
  • Allocate physical resources within organizations.
  • Analyze business or financial data.
  • Develop financial or business plans.
  • Develop business or financial information systems.
  • Obtain information about goods or services.
  • Update professional knowledge.
  • Develop business or market strategies.

This page includes data from:

O*NET OnLine Career data: O*NET 28.3 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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